Right of withdrawal

Consumers have the right to cancel this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of revocation, you must inform us (Exner Fashion GmbH, Karlstraße 20, 45739 Oer-Erkenschwick, Germany, Tel. +49 (0) 2368 / 699 34 0, Fax +49 (0) 2368 / 699 34 10, E-Mail : info@exner-online.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiration of the right of withdrawal:

The right of revocation does not exist for contracts

  • For the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • For the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.


The right of withdrawal expires prematurely for contracts

  • For the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
  • For the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
  • For the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Revocation form

(If you want to cancel the contract, please fill out this form and send it back).

To Jörn Exner, Exner Fashion GmbH, Karlstraße 20, 45739 Oer-Erkenschwick, Germany

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*): ______________________ /received on (*) ______________________

Name of the consumer(s) ______________________________________________

Address of the consumer(s) ____________________________________________

Date/signature of the consumer(s) (only in case of communication on paper)

(*) Delete as applicable